Refund Policy

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email returns@itcoach.org to request a refund and we’ll assign you a return authorization number (RMA).
2. Mail your returned item to the location indicated in the email you receive on the RMA
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange item for a one with an adjustment if necessary for the price difference. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Contact us:
  • 800-385-4615
  • Support@ITCoach.org
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